FAQ's & Policies/procedures

---

We want our clients to want to use us. You are never required to sign a contract.

We do have a cancellation policy. We require 3 full business days notice if you need to cancel or change any upcoming appointments. When you provide 3 or more full business days notice, there is no cancellation fee.  If you provide less than 3 full business days notice, you will be charged 50% of your appointment cost. If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.

Many home owners are not aware that they are personally liable for damages and worker safety when you hire an independent cleaner, as they are considered your employee - if they are not legitimately employed by a registered company, and covered by the appropriate insurance. Nature's Best Cleaning is fully insured for your protection while our teams are cleaning your home. We are bonded and carry both general liability insurance and are fully compliant & cleared through WorkSafeNB.
‍
• Bonding insurance covers theft in cases with a conviction in a court of law.
• General liability, on the other hand, covers any damage to your home or possessions.
• Finally, WorkSafeNB protects you from legal action in the event that an employee gets injured while in your home.

The combination of the three provide complete coverage for you and your property.

 If you're feeling this way, please try not to worry! Our Cleaners are absolute professionals. This is what we love to do and what we excel at. We see it all, and there is no judgment. Our hope is that those feelings will dissipate as soon as your appointment starts and you see your home transform. .

There are a few different options on how we can gain access into your home. Please note that it is up to the discretion of you, the client, on how you would like us to enter your home. We encourage all clients to choose the method they are most comfortable with. 

1. You are welcome to provide us with a key. All keys are coded and kept in a locked/secure location and provided to a cleaner on the day of your cleaning, then returned to the secure lock-box in our office at the days end.
2. Security Code or Garage Code - many security companies can set up a code for cleaners to have their own code to enter & disable the alarm system. Upon exiting your home, that code will be used to rearm your security system. For garage entry, you are welcome to provide us with the code and we will enter the home through the garage.
3.  Knock or Ring the Doorbell – You will be home? Great! We can let your cleaner(s) know that you will be home to let them inside. 
4. Secured Building - Please arrange with your concierge or building Superintendent on the best way for us to enter your building. Most intercoms go to a personal cell phone and you can provide entry when we are onsite to gain access to the building. Most unit/suite keys also work with the secured entry door - please let us know what works best for you and the building.

We accept payments in cash, cheque, all major credit cards (Square Payments) and E-transfers. All payments are due at the time of service.  If on a scheduled cleaning, you are welcome to provide us with post-dated cheques. A fee of $45.00 will be applied on all returned cheques (NSF). Late fess of 5% will apply on any outstanding balances. For all   e-transfers, please email the funds to: info@naturesbestcleaning.ca.

We will make it right! Mistakes can happen, but we guarantee nothing less than a flawless resolution to ensure your satisfaction. 

First: Let Us Try & Fix It - If you are unsatisfied with your service, please let us know within 24 hours of the service in question. We will send a Cleaner back to handle any issues, free of charge. No questions asked.

Second: If you are still unsatisfied with any aspect of our service after your re-clean, just let us know within 24 hours of the re-clean. We will credit your FULL appointment cost back. You shouldn’t have to pay for a service you are not completely satisfied with! 

As with many service based professionals, tipping is always greatly appreciated and to your discretion.

Nature’s Best Cleaning is committed to protecting the privacy of our clients. The information we collect about you is used to process your payments and provide quality cleaning services that meet your needs. This privacy statement explains how we gather information and how we protect your privacy.

Your Consent

By using our website, you consent to the collection and use of your information by Nature’s Best Cleaning. Personal information (name, address, email, phone, home specifications) is required if you make a service request online. Other than using the information to verify your service area, provide an accurate cleaning estimate, and process your cleaning payment, the online data is not used by us further in any way.

Nature’s Best Cleaning does not sell or rent customer lists. Nature’s Best Cleaning may disclose personal information if legally required to do so, or if it became necessary to comply with legal process served on Nature’s Best Cleaning, to protect Nature’s Best Cleaning rights or property, or to take emergency action to protect the personal safety of users of the Nature’s Best Cleaning website or the public. 

Links to Other Sites

This Privacy Policy and Nature’s Best Cleaning’s responsibility is limited to the internet data collection practices of this website only. The Nature’s Best Cleaning website includes links to other websites that may be of interest to you; however, a link does not constitute an endorsement of the content, viewpoint, accuracy, policies, products and/or services of the linked website. Nature’s Best Cleaning is not responsible for, nor can it ensure, the data collection practices, privacy, or content of other websites maintained by third parties, even if the link is accessible from this website. When visiting another website, you will be subject to that website’s terms and conditions. 

Removing Your Information

If you have provided Nature’s Best Cleaning with personal information through this website and you wish to have your name removed from the Nature’s Best Cleaning database, please contact us and we will remove your name.

Changes to Our Privacy Policy

If we change our privacy policy, we will post the changes on this page. 

Contact Us

Nature’s Best Cleaning welcomes your questions and comments about privacy. Please feel free to contact us with any questions or comments.